FREQUENTLY ASKED QUESTIONS
Royal Mail and UPS are our preferred couriers in the UK and Ireland.
Orders up to 1kg in weight are posted by Royal Mail 1st or 2nd Class. Orders over 1kg or orders that are larger in size are posted either by Royal Mail or by UPS Courier.
If you have any specific requirements for delivery, or if you would like your goods urgently, we do have an option for this at an extra cost, please don’t hesitate to contact us.
- Royal Mail 1st Class – £4.99
- Royal Mail 2nd Class – £1.99
- UK Orders Over £40 – FREE
All of our products are made to order. Our standard production time is 5 to 7 working days.
All orders are delivered via Royal Mail to ensure your order arrives quickly & safely.
Our personalised basketball hoops take 5 to 7 working days to be produced.
Yes, we make all letters & shapes to order.
Our Design Team are more than happy to help you personalise your order. Use the enquiry form on our Contact Us page to let us know what you have in mind.
We accept all major credit cards and debit cards via our secure online checkout process. All card payments are processed securely via Stripe.
28-Day No Hassle Refunds
If your order arrives damaged, we will replace it for you free of charge, or offer you a refund for your purchase. Delivery charges are non-refundable.
Once your order has been processed, we will be unable to cancel it as we make all items on our website to order.
In the rare event your delivery is lost in transit, we will provide you with a replacement free of charge. A refund will not be issued.
You can find further information on our returns policy here